Frequently Asked Questions
Everything you need to know about our handcrafted heritage jewelry.
What materials are used in Azza Fahmy jewelry?
Our pieces are meticulously handcrafted using high-quality materials, primarily 18kt gold and sterling silver. Many of our designs feature a unique mix of both metals, often embellished with precious and semi-precious gemstones.
How long does shipping take?
For domestic orders, delivery typically takes 3-5 business days. International shipping generally takes 7-10 business days, depending on your location and customs clearance processes.
Do you offer international shipping?
Yes, we ship our jewelry worldwide via trusted international couriers. Please note that shipping fees and import duties may apply depending on your country's regulations.
What is your return and exchange policy?
We offer returns or exchanges within 14 days of purchase, provided the item is in its original condition and packaging. Custom-made or personalized pieces are final sale and cannot be returned.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and harsh chemicals. Store your jewelry in its original pouch and clean it gently with a soft polishing cloth.
Do you provide a warranty for your products?
Yes, all Azza Fahmy pieces come with a lifetime guarantee for cleaning and minor repairs. For significant damage or stone replacements, a service fee may apply after an assessment by our artisans.